The built-in Firewall on your Windows PC may cause connection issues when using the Bria Enterprise Softphone. This article describes how to allow the Bria Enterprise Softphone for Desktop through your PC or Mac Firewall.
How to allow the Bria Enterprise app on my Windows PC Firewall
1. Click the Start menu from your desktop and type in Control Panel.
2. Select the System and Security icon.
3. Under Windows Defender Firewall, click on Allow an app through Windows Firewall.
4. Click Change Settings.
5. Look for Bria Enterprise and click the box next to it under the appropriate network to allow it through Windows Firewall.
If all else fails you can consider disabling the Windows Firewall (Windows Defender) all together, but this should only be done as a total last resource.