Agent Management
Agent Management is very Simple within Flex CCC. To Management Agent, From the Admin Interface click on CallCenter and select...
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Flex CCC Admin's Guide
The admin's guide to managing your Flex CCC Contact Center
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Introduction to Flex CCC Management
There is a lot to over from the stance of managing Flex CCC. To help you get started more quickly,... -
Building and Managing Your Call Center Configs
The Call-Center Config allows you to create an agent script and allows tag replacement to be used to include specific... -
Setting up Call Queues
Setting up Queues is fairly simple. To Manage a Queue Click on CallCenter and then select Queue from the Sub-Menu:... -
Configuring Call Center Transfers
Call Center Transfers are used along with the Call Center Config to create predefined lists of numbers and SIP URIs...
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