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Introduction to Call Recording

Contents

Call recording doesn’t have to be difficult. With the Call Recording app, you have total control of what gets recorded and where it’s stored.

The three-level hierarchy gives granular options for which users and devices you want to ensure are being recorded. You can choose to set permissions for entire accounts, or specific users and devices – ultimately allowing any level of call recording customization needed.


Highlights

Customizable Configuration

You have total control over what calls are recorded and can customize settings by account, user, or device. You can choose to give an entire account the same settings, or easily give particular users and devices their preferences.


Intuitive UI For Filtering Through Recordings

Searching for a particular recording is easier than ever. The Call Recording app lets you filter by inbound/outbound, date, user, device and more. Users have the option to play the recording directly from the UI or to download it.

For more information about call recording contact support for assistance.

Updated on July 28, 2020

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