Operator Console is a VIEW ONLY tool that offers you live call data, allows you to view all current active calls, call durations, and call direction (inbound or outbound) in one simple glance. Additionally, it makes it easy to view office activity, such as who is currently on a call or available to take one.
Once you receive a call, the screen will look similar to the one above, with the left side displaying your Active/Incoming Calls and Parked Calls. Feature Keys:
While you cannot interact with the interface of Operator Console, you can use Feature Keys to do things like call forwarding and parking calls, directly from your phone’s keyboard. To learn more about Feature Keys please review the SmartPBX app.
Operator Console Definitions
This filter displays all devices or employees on the account.
This filter shows all employees or devices who are not on an active call.
This filter shows all employees or devices who are on an active call.
Operator Console has two separate views Employees and Devices:
- Employees: This view shows all unique users on your Flex UC account.
- Devices: This view shows all unique, registered devices on your Flex UC account.
Available Call Tile:
Active Call Tile:
- User: This line shows the user name and the user’s extension in parenthesis
- Call Information: This shows both call status, call direction and call duration
- From: This shows the caller ID or Device Name
- To: This displays the callee ID or Device Name
An Inbound call is one that someone else originates to the user and will have the icon above.
An outbound call originates from the user and will have the icon above.